Privacy Policy

Effective Date: 07/06/25
Last Updated: 07/06/25
Company: Shadow Man Automations LLC
Contact: shadowman.info@shadowmanautomations.com | ‪(517) 258‑1479‬

1. Overview

Shadow Man Automations LLC (“we,” “us,” “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you:

Use our website
Purchase or use USB ShadowBox
Communicate with our support or sales teams
Interact with us at events, demos, or webinars

2. Information We Collect

We collect information to provide better services and support. This includes:

a. Information You Provide

Name, email, phone number, and company (e.g., for purchases, support requests, or subscriptions)
Billing and shipping address
Product registration and serial numbers
Feedback, testimonials, or inquiries

b. Automatically Collected Information

When you visit our website or interact with the USB ShadowBox (if connected to the network for updates), we may collect:

IP address
Device type and browser
Usage data (e.g., access times, pages viewed)
Logs related to firmware updates (non-sensitive technical metadata only)

Note: USB ShadowBox does not transmit or collect the contents of files or any data stored on emulated USB volumes.

3. How We Use Your Information

We use your information to:

Provide and support USB ShadowBox products
Process payments, ship products, and manage subscriptions
Respond to support requests and inquiries
Send firmware updates or critical security notices
Improve our products and customer experience
Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell your personal information.

We may share information with:

Trusted service providers (e.g., payment processors, logistics companies) under confidentiality agreements
Legal authorities if required by law, subpoena, or to protect rights and safety
Business partners only with your consent or for fulfillment of a joint engagement

5. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your data, including:

Encrypted data transmission (SSL/TLS)
Access controls and audit logs
Secure firmware update processes
Segregation of customer account information

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously improve our practices.

6. Your Privacy Rights

Depending on your jurisdiction (e.g., California, EU), you may have the right to:

Access, correct, or delete your personal information
Object to or restrict certain processing
Withdraw consent at any time
File a complaint with a regulatory authority

To exercise your rights, contact us at shadowman.info@shadowmanautomations.com.

7. Data Retention

We retain your information only as long as necessary:

To fulfill the purpose it was collected for
To comply with legal, tax, and accounting obligations
To resolve disputes and enforce our agreements

Device-specific logs (e.g., update status) are retained in anonymized form unless tied to a support case.

8. Third-Party Links

Our website or documentation may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies separately.

9. Children’s Privacy

USB ShadowBox and our services are not directed to individuals under the age of 13. We do not knowingly collect data from children.

10. Policy Updates

We may update this Privacy Policy periodically. When we do, we will revise the “Last Updated” date. Material changes will be communicated via email or a prominent website notice.

11. Contact Us

For questions, requests, or concerns regarding this Privacy Policy:

Shadow Man Automations LLC

Email: shadowman.info@shadowmanautomations.com
Phone: ‪(517) 258‑1479‬